Support

You subscribe and pay through the App Store or Google Play, so the store that billed you handles charges, receipts and refund requests. For anything else about your subscription, write to us using the contact details on this page and tell us which store you used.

You manage and cancel your subscription in your store account. On an iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose the subscription and tap Cancel Subscription. On Android, open Subscriptions in Google Play, choose the subscription and tap Cancel subscription. Renews automatically until cancelled. Cancel anytime in your App Store or Google Play settings at least 24 hours before the period ends. Cancel during the trial and you won't be charged. Deleting the app or your data does not cancel your subscription.

If you already subscribed and the app asks you to subscribe again, for example after reinstalling it, use Restore purchases in the app to bring your subscription back. If the app finds no subscription, it tells you so, and you can write to us using the contact details on this page.

Start with the Data Deletion page. It has the steps to delete your data in the app and to send us a request, and it explains how we find your data when there is no account. Deleting your data does not cancel your subscription; to stop future charges, cancel it in your store account.